As a new patient, upon contacting our office to schedule your initial appointment, you will speak with our Patient Services Representative. Our representative will obtain your insurance information at that time in order to verify insurance benefit coverage prior to your appointment.
Your first appointment will include a meeting with our Patient Services Representative to review patient demographic and medical history forms as well as obtaining copies of your insurance cards. At this meeting our representative will also explain insurance benefits and any patient co-payment or co-insurance responsibilities.
Our practice is contracted with most major insurance companies and will submit all primary and secondary insurance claims directly to them. If you have additional coverage or cancer policies, you will be responsible for claims submission. OCOH is a Medicare provider. We accept Medicare assignment but you are responsible for your yearly deductible and the 20% of Medicare’s allowed charges. Medicare supplemental insurance plans may cover all or most of the Medicare co-insurance. We do not accept Medi-Cal, Cal Optima or MSI Insurance programs as primary insurance. If you are covered by this type of healthcare program, you must contact our Patient Services Representative or our Business Office for additional information.
If your insurance plan has a specific office visit co-payment, you are required to pay at the time of each visit. Additionally, whenever you have a patient balance, you are responsible for timely payment of your account. All patient balances are due within 30 days of our statement date unless other arrangements have been made. Our practice accepts Visa, MasterCard, Discover and American Express.
Your visits to our office may include lab tests, x-rays, scans or MRI. These services are performed by outside providers and you will be billed directly by these providers. We will forward your insurance information to these providers.
We ask that you contact our Business Office immediately if there is any change of your insurance coverage so that we may update our records. It is essential to know if any change to your insurance affects primary or secondary coverage. Many insurance companies have claim filing deadlines, therefore, it is important we receive this information immediately. |
