Our Services
Orange Coast Oncology Hematology offers progressive and comprehensive treatment of blood disorders and cancer. Our team of physicians and nurses is experienced in the many different aspects of cancer care. In addition to our superior diagnosis and treatment, we also emphasize prevention, nutrition and support.
Diagnostic Testing
- In-office Laboratory
Treatment
- Comprehensive Treatment of Blood Disorders
- Comprehensive Cancer Therapy
- Chemotherapy
Welcome to OCOH where all of our staff is here to serve our patients.
Besides our physicians, nurses and office staff, OCOH has a support team that is ready to assist you regarding matters of treatment authorization, insurance coverage and the other realities that accompany your clinical treatment and care.
OCOH recognizes the expense of cancer care and the increasing difficulty of navigating the rules, requirements and authorizations of the insurance companies and Medicare to provide our patients with the very best treatment and care.
Our goal at OCOH is to provide a resource for patients who need help navigating through the sometimes daunting task of medical treatments, insurances and medical offices to becoming a cancer survivor!!
Patient Liaison
As a new patient, upon contacting our office to schedule your initial appointment, you will speak with our office manager Erin. Erin is responsible for scheduling all new patient appointments. During the initial call Erin will obtain all pertinent information such as referring physician, diagnosis, insurance benefits and medical records.
At the time of your first physician appointment, you will meet with Erin to review patient demographic and medical history forms as well as to provide your insurance card(s). At this meeting Erin will also explain insurance benefits and any patient co-payment or co-insurance responsibilities.
The OCOH Patient Liaison is available to assist patients and their families with non-medical questions or concerns. We hope to make your experience with us as pleasant and comfortable as possible, and to:
- Interpret, clarify and simplify the new patient process at OCOH.
- Facilitate communication between patients, their family and their physician.
Erin is compassionate, articulate and enjoys working with people. Erin can be reached directly at 949-474-5723.
Financial Counselor
OCOH has a full time Financial Counselor, Crystal Meyer, to assist all of our patients regarding their accounts with OCOH.
Crystal will be available to work with all new and continuing patients, conveniently at one of our offices, regarding their cost of treatment, insurance coverage and determining any out of pocket costs to the patients.
In addition, she will be working with the many Patient Assistance Programs on behalf of all OCOH patients new and continuing. Crystal has much experience in successfully dealing with these programs.
If you have any questions regarding your account and any patient balances that you owe, you can contact Crystal during regular business hours at 949-474-5720 extension 1160.
Financial Policy
Our practice is contracted with most major insurance companies and will submit all primary and secondary insurance claims directly to them. If you have additional coverage or cancer policies, you will be responsible for claims submission. OCOH is a Medicare provider. We accept Medicare assignment but you are responsible for your yearly deductible and the 20 percent of Medicare’s allowed charges.
We are not associated with Medi-Cal, Cal-Optima, or MSI insurance programs. (Medi-Medi patients are the exception.) If you are covered by this type of healthcare program, you must contact our Patient Liaison Representative or our Business Office for additional information.
If your insurance plan has a specific office visit co-payment, you are required to pay at the time of each visit. Additionally, whenever you have a patient balance, you are responsible for timely payment of your account. All patient balances are due within 30 days of our statement date unless other arrangements have been made. Our practice accepts Visa, MasterCard, Discover, and American Express.
Your visits to our office may include lab tests, x-rays, scans, or MRIs. These services are performed by outside providers and you will be billed directly by these providers. We will forward your insurance information to these providers.
We ask that you contact our Business Office immediately if there is any change of your insurance coverage so that we may update our records. It is essential to know if any change of your insurance affects primary or secondary coverage. Many insurance companies have claim filing deadlines; therefore, it is important that we receive this information immediately.
Our Business Office staff and our Financial Counselor are always willing and available to discuss billing matters with you at any time. Your clear understanding of our financial policy is important to our professional relationship.
Our Business Office is located at 17500 Red Hill Ave, #250 Irvine, CA 92614; the phone number there is 949.474.5720.